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We are Enhancing Banglalink’s Customer Experience with CEM Tool and Crowd Source Analytics

Total Telecom

With rapid advancements in technology, strong market competition and increasing customer expectations, MNOs need robust Customer Experience Management and Crowd Source Analytics tools to meet customer demands effectively and quickly. Increase in Average Success Rate (ASR) of CX network complaint resolution by 75%.

Signal 278
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Telefónica ousts CEO José María Álvarez-Pallete 

Total Telecom

News The new CEO is taking over the company during a major decline in its stock price, with Telefnicas market value falling by more than half under lvarez-Palletes leadership After a board meeting in which shareholders expressed the desire for new company leadership, Telefnicas board has accepted the resignation of CEO Jos Mara lvarez-Pallete.

Signal 230
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Malaysia’s Mobile Revenue Soars with 5G and OTT Boom

VoIP Review

The growing consumption of online video and social media via smartphones is projected to increase monthly mobile data usage from 21.6 5G subscriptions are expected to dominate the market, surpassing 4G by 2025. As Malaysia’s telecommunications market evolves, businesses are exploring new opportunities unlocked by 5G connectivity.

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Zayo Achieves Record-breaking 1 Tb/s Transmission on Live North American Network with Infinera’s ICE7 Coherent Optical Solution

Total Telecom

Powered by Infineras innovative ICE7 optical engine, this trial signals a major industry milestone, demonstrating the power and ability of Infineras ICE7 and Zayos state-of-the-art network to rapidly and cost-effectively address the increasing capacity demands of AI, cybersecurity, and enterprise needs.

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Should Your Business Invest in an 1800 Number? Here’s What You Need to Know

VoIP Review

In this article, we will explore the primary advantages of using a toll-free phone number for a business, and examine how it enhances customer engagement, boosts brand reputation, promotes company growth, and contributes to improved marketing insights. Vanity numbers play an important role in promoting brand recognition and recall.

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Jio Eyes 1M User Boost as 5G IPO Nears

VoIP Review

Research by brokerage firm CLSA suggests that by expanding its customer acquisition, Jio could further enhance its market standing ahead of the anticipated IPO. This reinforces the operator’s push in a competitive telecom market, reflecting growing data consumption trends. It is projected to increase by another 1.9

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Poste’s Stake Swap Boosts Italian Control Over Telecom Italia

VoIP Review

This reshuffle positions Poste as TIM’s second-largest investor, behind French media group Vivendi. In a statement, Poste emphasized the strategic investment’s potential to create synergies and support the consolidation of the Italian telecommunications market.