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Using Business PBX Phone Systems for Seamless Internal and External Communications

VoIP Review

A PBX phone system is a private telephone network that acts as the central hub for enterprise communications. This system enables employees to communicate internally, while also managing external communications with clients and vendors. This ensures that external communications remain seamless, even as call volumes increase.

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How a PBX phone system works  

VoIP MS

VoIP ( Voice over Internet Protocol ) : Allows you to make voice calls using the internet instead of traditional phone lines. PSTN (Public Switched Telephone Network) : The traditional landline telephone system that uses physical copper wires and circuit switching to make calls.

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What is an IP Phone and when to use it 

VoIP MS

For businesses, IP phones deliver the familiar calling experience with key advantages, which we’ll cover in this article. What is an IP Phone? As previously discussed, an IP phone is a business telephone that uses Voice over Internet Protocol technology to make phone calls over the internet. And the best part?

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A Guide for VoIP on Cell Phones (iOS and Android) to Boost Your Mobile Connectivity

VoIP MS

These add-ons go beyond standard voice calls, voicemail, and SMS messaging. They often include features like call routing, call forwarding, multi-device ring, and digital receptionist (IVR), typically associated with high-end business phone systems and often standard with VoIP services. For example, did you know VoIP.ms

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Why is a VoIP phone a good idea for Canadians?

VoIP MS

In Canada, VoIP services are regulated by the Canadian Radio-television and Telecommunications Commission (CRTC) , ensuring reliable connectivity to the Public Switched Telephone Network (PSTN) while fostering innovation. Pricing depends on features, international calling needs, and provider discounts.

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Everything you need to know about VoIP setup for small business

VoIP MS

Extra Tip: You can also consider using an Analog Telephone Adapter (ATA), a great accessory that allows you to convert your analog telephone into a VoIP phone learn more about it here ! Call Quality and Reliability : Check for HD voice quality, low latency, and minimal downtime to ensure smooth real-time communication.

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Ooma

Call Forwarding i When turned on, all incoming calls to an extension are temporarily redirected to a specified number. Virtual Extensions i User extensions assigned to each user that will be making or receiving calls. Enhanced Call Blocking i Stop robocalls by screening incoming calls against more than 2M known spam numbers.