BT Refunds £18M to Customers After Ofcom Investigation
VoIP Review
JULY 31, 2025
In a significant move towards enhancing transparency, BT has refunded £18 million to customers following an Ofcom investigation. This action came after the company and its subsidiaries, EE and Plusnet, failed to provide clear contract information to around 1.1 million customers as per new rules established by Ofcom in 2022. These rules mandated that telecom operators in the UK give customers a concise summary of essential contract details, especially highlighting any potential price hikes during
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