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Using Business PBX Phone Systems for Seamless Internal and External Communications

VoIP Review

PBX technology is continually evolving, and there are currently four main types of PBX: Traditional on-premises PBX – Uses physical hardware installed within the office to manage calls. Hosted or cloud-based PBX – Hosted by a service provider, and does not require on-site PBX hardware.

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How a PBX phone system works  

VoIP MS

A PBX phone system connects internal telephones within a business and links them to PSTN or VoIP services. When a call comes in from the outside, the PBX directs it to the appropriate extension. Similarly, it manages internal calls between employees and outbound calls to external numbers.

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Why is a VoIP phone a good idea for Canadians?

VoIP MS

Organized call flow using queues Calling queues keep things orderly by placing incoming calls in line and distributing them to available agents based on set priorities. This prevents missed calls and improves the customer experience by managing wait times effectively. Don’t see a question you need answered?

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How to Build Recurring Revenue Streams as a VoIP Reseller  

VoIP MS

Although companies try to survive in this commodity trap with hardware-install peaks and troughs, it’s just too risky when compared to a predictable monthly recurring revenue model (MRR) – especially as customers can port their phone systems to a different provider in days and, most of the time, for free.

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Microsoft Teams VoIP Integration: Benefits for Your Business 

VoIP MS

Since calls are routed over the internet, expenses associated with long-distance, international calling, and Private Branch Exchange (PBX) hardware are substantially reduced or eliminated. Cost savings Transitioning from traditional phone lines to Microsoft Teams VoIP dramatically cuts telecom costs.

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SIMBox Fraud: Challenges and AI-Powered Solutions for Telecom Operators

Subex Blog

At its core, SIMbox fraud (also known as interconnect bypass fraud ) exploits the price disparity between local and international call rates. Fraudsters use a device called a SIMbox, which contains multiple SIM cards purchased from various mobile network operators (MNOs). These SIMs act as the gatekeeper for international calls.

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VoIP Trends of 2023 You Need to Know Now

VoIP Info

Creating audio conferences – VoIP technology also makes it possible to create audio conferences without any extra hardware or software. This is an excellent way to stay in touch with distributed teams and customers around the globe.