VoIP MS

JUNE 12, 2025

Organized call flow using queues Calling queues keep things orderly by placing incoming calls in line and distributing them to available agents based on set priorities. This prevents missed calls and improves the customer experience by managing wait times effectively. Don’t see a question you need answered?

Phone

VoIP MS

JULY 24, 2025

Cloud firewall or SD-WAN appliance : Improves call quality and makes the network more secure against hackers. You can mitigate the impact of heavy callers in your margins by limiting international calling or adding a fair use clause. You can use AI for triage and have a human respond to threats.

Phone

NetWork Telecom

NOVEMBER 30, 2023

Routers/Switches : This is a type of networking equipment that directs data packets between devices within the network, managing the flow of voice and data traffic for VoIP calls. VoIP Management Software: These are tools used to monitor and manage the VoIP network, including call analytics, user management, and system configuration.

Phone