On-device SLMs with agentic orchestration for hyper-personalized customer experiences in telecom
AWS Telecommunications
MAY 29, 2025
This solution enables telecom operators to use their last mile connectivity to handle customer queries locally, and deliver hyper-personalized experiences at scaleefficiently, and cost-effectively. We use the AWS IoT Core device gateway (MQTT over TLS) for messaging, and a VPN client on the gateway that connects to the cloud.
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