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World Communication Awards shine a light on AI Excellence

Total Telecom

Contributed Article by Marc Ann, Chair of Judges for the World Communication Awards This year, we counted 219 entries across 23 award categories in the World Communication Awards. The next generation of retail experience is becoming a reality! As expected, the newly introduced AI Excellence Award became a popular category.

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Unified Communications in the Retail Sector: How to Keep Customers Coming Back

Sangoma

Retail runs on timing and coordination. Multiply that by dozens of interactions a day, and communication breakdowns start to impact revenue and reputation. Zendesk […] The post Unified Communications in the Retail Sector: How to Keep Customers Coming Back appeared first on Sangoma Technologies.

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1,055% surge in unauthorised SIM swaps as mobile and telecoms sector hit hard by rising fraud

Total Telecom

In addition, facility takeover fraud where criminals take control of an individuals accounts soared by 76%, with telecoms and online retail the most affected sectors. At Cifas, we enable our members across all sectors including telecoms, banking, retail and insurance to share crucial information, helping prevent over 2.1

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DIDWW Launches US Toll-Free SMS to Enhance Communication

VoIP Review

With the announcement of toll-free inbound SMS messaging availability in the USA, DIDWW aims to broaden its services and enhance user convenience for global business communications. Such capabilities can significantly streamline communication processes and boost customer engagement, especially in sectors like retail, travel, and logistics.

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Three clears up price hike messaging in line with new Ofcom policy

Total Telecom

News The mobile operator will now communicate pricing changes to customer in ‘pounds and pence’, rather than via esoteric inflation price indexes This week, Three UK has announced that it will simplify the way in which it communicates mid-contract price rises to its customers.

Retail 264
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South Korean telcos accused of collusion, may face fines of $4bn

Total Telecom

SK Telecom, KT, and LG Uplus are accused of sharing internal information with each other between 2015 and 2022, allegedly to align their sales incentives paid to mobile phone retailers. According to local media , if the FTC’s decision is finalised, the regulator intends to charge SKT between $1.05 billion and $1.63 billion, KT between $750.7

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A Fistful of Dollars: The Cable Cowboy Ropes Cox Communications

Telegeography

cable giants Charter Communications and Cox Communications entered into a definitive agreement to combine their businesses in a “ transformative transaction ” that will create an industry leader in the U.S. In May, U.S. cable sector.

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